Shipping policy

Shipping Locations

We ship fitness equipment and wellness accessories to customers in the United Kingdom and selected international markets. Shipping availability and rates are calculated at checkout based on your delivery address.

Processing Time

Orders are typically processed within 1-3 business days (Monday-Friday, excluding UK bank holidays). During peak periods or product launches, processing times may be extended. You'll receive an email confirmation once your order has been dispatched with tracking information.

Delivery Timeframes

  • UK Domestic: 2-5 business days
  • International: 7-21 business days depending on destination

Delivery estimates are provided at checkout and begin from the date of dispatch, not the date of order placement. Please note that delivery times are estimates and may vary due to carrier delays or customs processing for international orders.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method. We use trusted carriers including DHL Express, DHL eCommerce, FedEx, and UPS to ensure your order arrives safely with full tracking.

International Orders - Duties & Taxes

For international customers, all applicable duties, taxes, and import fees are calculated and collected at checkout. You will not be required to pay any additional fees upon delivery. Prices are displayed in your local currency, and you can use local payment methods for your convenience.

Order Tracking

All orders are shipped with tracking numbers. Once your order is dispatched, you'll receive a shipping confirmation email with tracking details so you can monitor your delivery in real-time.

Delivery Issues

If you experience any issues with your delivery, including delays or damaged items, please contact us immediately at [your contact email]. We work closely with our fulfillment partners and carriers to resolve any shipping concerns quickly.

Shipping Restrictions

Some products may have shipping restrictions based on size, weight, or destination regulations. Any restrictions will be noted on the product page or communicated during checkout.

Questions?

If you have any questions about shipping or need assistance with your order, please visit our Contact Us page or email us at [your contact email].