Shipping Information

Shipping Information

We're committed to getting your NuovaBody order to you quickly, safely, and with full transparency on costs and timing.

Where We Ship

We ship to customers across the United Kingdom and selected international markets. Shipping availability and rates are calculated at checkout based on your delivery address.

Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding UK bank holidays). You'll receive an email confirmation with tracking details once your order has been dispatched.

Delivery Timeframes

  • UK Domestic: 2–5 business days from dispatch
  • International: 7–21 business days depending on destination

Delivery estimates begin from the date of dispatch, not the date of order placement. Delivery times are estimates and may vary due to carrier delays or customs processing for international orders.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method. We use trusted carriers including DHL Express, DHL eCommerce, FedEx, and UPS to ensure your order arrives safely with full tracking.

International Orders — Duties & Taxes

For international customers, all applicable duties, taxes, and import fees are calculated and collected at checkout. You will not be required to pay any additional fees upon delivery. Prices are displayed in your local currency for your convenience.

Order Tracking

All orders are shipped with tracking numbers. Once dispatched, you'll receive a shipping confirmation email with tracking details so you can monitor your delivery in real-time. You can also track your order using our order tracking page.

Delivery Issues

If you experience any issues with your delivery — including delays, missing parcels, or damaged items — please contact us immediately at support@nuovabody.com. We work closely with our fulfilment partners and carriers to resolve any concerns quickly.

Questions?

If you have any questions about shipping, visit our FAQs page or email us at support@nuovabody.com. We typically respond within 24 hours on business days.